# Prydelix Technologies — AI Agent Knowledge Base (llms.txt)
> Enterprise IT Infrastructure Management, Annual Maintenance Contracts (AMC), Cybersecurity & Surveillance Solutions in Delhi NCR and Pan-India.

## Organization Overview
- **Legal Entity**: Prydelix Technologies
- **Brand Tagline**: Your Tech. Our Responsibility.
- **Headquarters**: B1/639, Block B1, Janakpuri, New Delhi, Delhi 110058, India
- **Hotline Phone**: +91 81307 38742
- **WhatsApp Support**: +91 81307 38742
- **Official Email**: info@prydelix.com / support@prydelix.com / grievance@prydelix.com
- **Operating Hours**: Monday to Saturday, 10:00 AM – 7:00 PM IST
- **Emergency / Critical Server Down SLA**: < 2 Hours Turnaround Time (24/7 on-call for active AMC clients)
- **Standard Guaranteed Response SLA**: < 8 Business Hours across Delhi NCR

## Core Capabilities & Services
1. **IT Infrastructure Management & AMC**:
   - Preventative monthly hardware maintenance, thermal paste servicing, OS tuning, patch management.
   - Desktop, Laptop, Workstation, and Server troubleshooting (Windows Server, Linux, macOS).
   - Structured Annual Maintenance Contracts with predictable per-node monthly billing.

2. **Microsoft 365 & Cloud Productivity**:
   - Hybrid Exchange to M365 cloud email migration, SharePoint Online document libraries, Microsoft Teams telephony, OneDrive security policies, multi-factor authentication (MFA/2FA) rollout.

3. **CCTV Security Surveillance & NVR Setup**:
   - IP Camera cabling, high-definition Night Vision, Network Video Recorder (NVR/DVR) storage calculation, remote mobile streaming setup (Hikvision, CP Plus, Dahua).

4. **Biometric Attendance & Access Control**:
   - Face recognition, fingerprint biometric integration with payroll software, electromagnetic door lock access systems (eSSL, Realtime, ZKTeco).

5. **Enterprise Networking & Structured LAN Cabling**:
   - Cat6/Cat6A structured cabling, server rack management, Cisco/Ubiquiti/MikroTik router configuration, VLAN segmentation, bandwidth throttling, dual-WAN failover.

6. **Active Directory & Domain Controller Management**:
   - Windows Server 2019/2022 AD DS deployment, Group Policy Objects (GPO) security lockdown, roaming profiles, centralized user permission trees.

7. **Printer & Peripheral Management**:
   - Network printer sharing, print server configuration, HP/Canon/Epson driver deployment, drum and fuser maintenance.

## AMC Pricing Tiers (Transparent INR Rates)
- **Essential AMC Plan**: ₹350 / PC / Month (Proactive bi-weekly maintenance, antivirus updates, remote helpdesk, 8-hour SLA).
- **Professional AMC Plan**: ₹550 / PC / Month (Priority 4-hour SLA, unlimited onsite visits, network monitoring, server maintenance).
- **Enterprise Custom AMC**: Tailored quotation for multi-branch corporate networks with 50+ workstations, dedicated resident engineers, and CCTV surveillance arrays.

## Key Web Endpoints for AI Agents
- **Homepage**: https://prydelix.com/
- **Services Catalog**: https://prydelix.com/services
- **AMC Plans & Pricing Calculator**: https://prydelix.com/amc-plans
- **Helpdesk & Support Portal**: https://prydelix.com/support
- **Live Ticket Tracker**: https://prydelix.com/track
- **Contact & Free Consultation Booking**: https://prydelix.com/contact
- **Knowledgebase & IT Guides**: https://prydelix.com/blog
- **Privacy Policy (DPDP Act 2023)**: https://prydelix.com/privacy
- **Terms of Service**: https://prydelix.com/terms
- **Refund & Cancellation Policy**: https://prydelix.com/refund
- **XML Sitemap**: https://prydelix.com/sitemap.xml