Privacy Policy
Transparency, enterprise security, and strict data protection standards for all client infrastructure data, consultations, and managed IT services.
Table of Contents / Quick Jump:
1. Introduction & Legal Framework
Welcome to Prydelix Technologies ("we", "our", "us", or the "Company"). We operate the website prydelix.com and provide enterprise IT infrastructure management, Annual Maintenance Contracts (AMC), cybersecurity assessments, CCTV surveillance installations, cloud tenant support, and technical helpdesk services.
This Privacy Policy is published in strict compliance with:
- Digital Personal Data Protection Act, 2023 (DPDP Act) of the Republic of India;
- Information Technology Act, 2000 and amendments;
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules);
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
By accessing our website, booking an IT consultation, submitting support tickets, or engaging us for AMC contracts, you acknowledge and agree to the data collection and processing practices described herein.
2. Categories of Data We Collect
We only collect data strictly necessary to provide customized corporate IT support, manage service requests, and fulfill contractual AMC obligations.
A. Non-Sensitive Personal & Corporate Data:
Client point-of-contact full name, official business email address, direct mobile/WhatsApp contact number, company/organization name, branch and office physical addresses, and job role/designation.
B. Technical, IT Asset & Infrastructure Metadata:
Office network topology inventory, workstation hardware configurations, server operating systems, IP camera specifications, biometric device models, hardware serial numbers for warranty claims, public IP addresses, browser agent headers, and device telemetry when logging tickets.
C. Support Ticketing & Remote Diagnostics Logs:
Incident summaries, technical error screenshots submitted by users, ticket priority classifications, remote diagnostic session audit timestamps, and post-service customer satisfaction feedback.
D. Billing & Financial Information:
Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), corporate billing entity details, and transaction reference numbers. Note: We do not store raw credit card numbers or banking passwords; all online payments are processed through RBI-authorized payment gateways.
3. Purpose and Lawful Grounds for Processing
In accordance with the DPDP Act 2023, personal data is processed solely for specified, explicit, and legitimate business purposes based on user consent or contractual necessity:
- Service Delivery & AMC Execution: To dispatch certified IT field engineers, conduct preventative maintenance audits, and troubleshoot hardware/software faults.
- Helpdesk Ticketing & SLA Fulfillment: To track and fulfill guaranteed response SLAs (< 2h Critical, < 4h High, < 8h Standard) and notify clients of ticket status updates.
- Transactional Notifications: To dispatch automated transactional confirmation emails and reference IDs via authenticated mail services (Brevo / no-reply@prydelix.com).
- Invoicing & Statutory Compliance: To generate GST-compliant tax invoices, manage payments, and maintain accounting records as mandated by Indian tax authorities.
- System Security & Cyber Threat Prevention: To protect client networks against unauthorized intrusions, malware outbreaks, and data leakage.
4. Data Disclosure & Third-Party Sharing
We never sell, rent, trade, or monetize client personal data to third-party marketing companies. Data is disclosed only to authorized service processors under strict confidentiality contracts:
- Enterprise Cloud & Productivity Platforms: Microsoft 365 / Azure / AWS (solely for managing authorized customer cloud tenants).
- Transactional Email & SMTP Infrastructure: Brevo / Sendinblue (for delivering secure, DKIM-signed transactional ticket confirmations from no-reply@prydelix.com).
- Authorized Hardware Vendors & OEM Service Centers: Cisco, HP, Dell, Hikvision, CP Plus, D-Link (for executing genuine manufacturer warranty claims and replacement of defective parts).
- Logistics & Courier Partners: Authorized courier partners for physical delivery of replacement IT hardware and spares.
- Statutory & Law Enforcement Bodies: Only when legally mandated by a valid judicial court order or government investigative directive under Indian law.
5. Remote Support Sessions & Technical Security
When providing remote troubleshooting via AnyDesk, UltraViewer, or Microsoft Quick Assist:
- Sessions are initiated solely with explicit user consent via session ID / one-time passcodes provided directly by the user.
- Users retain full visibility and can terminate the remote session at any moment by closing the client software.
- Our engineers never install unauthorized background remote agents or access private personal folders without prior written permission.
- All web interactions with prydelix.com are secured using 256-bit SSL/TLS end-to-end encryption.
6. Data Retention & Storage Limits
Personal data is retained only for as long as necessary to fulfill the operational purpose for which it was collected:
- AMC Contract Data: Retained for the duration of the active maintenance agreement plus 12 months for warranty reconciliation.
- Support Tickets & Diagnostic Logs: Retained for 24 months to maintain infrastructure service history and recurring issue auditing.
- Invoicing & Tax Records: Retained for up to 8 years as required under the Indian Income Tax Act and GST Rules.
7. Your Rights Under India's DPDP Act, 2023
As a Data Principal under the Digital Personal Data Protection Act, 2023, you possess the following enforceable rights:
To exercise any of these statutory rights, please write to our Grievance Officer at grievance@prydelix.com.
8. Cookies & Telemetry
Our website uses essential first-party cookies for session management, security tokens (CSRF protection on contact/ticket forms), and basic performance telemetry. We do not deploy aggressive cross-site ad-tracking pixels. You may configure your web browser to block or delete cookies at any time; however, some interactive form features may require essential session cookies to function properly.
9. Statutory Grievance Redressal Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2011, the designated Grievance Officer for Prydelix Technologies is:
⏱️ Statutory Redressal Timeline: All privacy grievances are acknowledged within 48 hours of receipt and resolved within 30 days from the date of receipt as mandated by Indian law.