Terms of Service

1. Scope & Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an enterprise entity) and Prydelix Technologies ("Prydelix", "we", "our", or "us").

By accessing or using our website (prydelix.com), submitting an IT consultation request, creating a support ticket, engaging our engineers for remote diagnostics, or executing an Annual Maintenance Contract (AMC), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately refrain from using our website and services.

2. Intellectual Property Rights

All content, software code, graphic user interfaces, brand trademarks, logos, service badges, visual illustrations, AMC maintenance workflows, and technical diagnostic articles on this website are the exclusive intellectual property of Prydelix Technologies and are protected under Indian Copyright and Trademark laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website strictly for personal or internal business evaluation of our IT services. You shall not copy, reproduce, scrape, decompile, reverse-engineer, modify, distribute, or publicly display any content without our prior written authorization.

3. User Information & Acceptable Use Conduct

When submitting inquiry forms, registration requests, or support tickets:

• You agree to provide true, accurate, current, and complete corporate contact details (including genuine 10-digit Indian mobile numbers and official business emails).
• You shall not use the website to transmit spam, unsolicited commercial advertisements, malicious code, trojans, ransomware, or attempt unauthorized penetration testing against our servers.
• We reserve the absolute right to suspend, terminate, or deny service/ticket access to any user or entity found engaging in fraudulent submissions, abusive behavior towards our support staff, or violations of these Terms.

4. Service Scope & Service Level Agreements (SLA)

Prydelix provides managed IT infrastructure services including hardware troubleshooting, Active Directory / Windows Server administration, Microsoft 365 cloud tenant setup, CCTV security surveillance, biometric access control, printer maintenance, and structured LAN cabling.

Note: Under Non-Comprehensive AMC contracts, replacement hardware components (motherboards, RAM, storage, power supplies, camera sensors) are billed separately based on client approval. Comprehensive contracts include labor and pre-agreed consumables.

5. Billing, Quotations & Payment Terms

All quotations and invoices issued are denominated in Indian Rupees (INR) and are subject to applicable Goods and Services Tax (GST).

• AMC subscriptions are billed quarterly or annually in advance as stipulated in the formal service quotation.
• On-demand service calls and diagnostic fees are payable upon ticket completion and resolution sign-off.
• Invoices must be settled within the agreed credit window (standard 15 days from date of invoice). Prydelix reserves the right to pause non-emergency SLA visits if accounts remain overdue past 30 days.

6. Limitation of Liability & Disclaimers

To the maximum extent permitted by applicable Indian law:

• Disclaimer of Consequential Damages: In no event shall Prydelix Technologies, its partners, directors, or employees be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages (including loss of business profits, data corruption, business interruption, or third-party ransomware infection) arising out of the use or inability to use our services or website.
• Monetary Cap on Liability: The total cumulative liability of Prydelix Technologies for any claim under contract, tort, or warranty shall be strictly capped at the amount actually paid by the client to Prydelix in the 1 (one) month immediately preceding the incident or the specific fee paid for the individual service ticket in dispute.
• "As Is" Website Provision: The website is provided on an "as is" and "as available" basis without warranties of uninterrupted or error-free operation.

7. Indemnification

You agree to indemnify, defend, and hold harmless Prydelix Technologies, its officers, engineers, and affiliates from and against any claims, liabilities, damages, losses, costs, or legal expenses (including reasonable attorney's fees) arising out of: (a) your violation of these Terms; (b) any unlawful or unlicensed third-party software installed on your office infrastructure prior to or outside of our scope; or (c) any violation of third-party rights by you.

8. Force Majeure

Neither party shall be held liable for any failure or delay in performance of obligations resulting from acts beyond reasonable control, including but not limited to acts of God, extreme natural disasters, telecommunications cable cuts, national power grid failures, governmental lockdowns, civic unrest, or severe weather conditions impacting engineer transit.

These Terms of Service and all contractual engagements with Prydelix Technologies shall be governed by, construed, and enforced in accordance with the Laws of the Republic of India, without regard to conflict of law principles.

📍 All disputes, controversies, or legal claims arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent civil courts situated at New Delhi, India.

10. Contacting Legal & Contract Support

For contract clarification, enterprise master service agreements (MSA), or legal inquiries: